Customer Service Representative

Who We Are

Our company is looking for an experienced Customer Service Representative to join our growing team! People often come to us looking for a job, but they stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

Why Choose Frank’s Mr. Plumber

• Competitive pay – $18.00 – $25.00 /hr. DOE
• Benefits – we offer medical insurance with employer contribution, dental insurance, vision insurance, life insurance, short-term disability, and other additional supplemental insurances.
• Earned Time Off
• Paid Holidays
• 401k Plan with Company Match
• On-the-job training
• Casual work environment

Our Core Values

Adaptable – Always go the extra mile and be willing to handle changes like a professional. 

Be Worth It – Always do what is right for our customers. Add value to every encounter. 

Compassionate – Lead with empathy. Understand all aspects of the situation. 

Do the Right Thing – Offer permanent solutions to all customers, take no shortcuts. 

Expect Excellence – Be the leader People, Plumbing, & Customer experience.  

The Big Task

You will promote customer satisfaction by converting incoming customer calls into booked service appointments.                                                                                                                        

Key Tasks

• You will answer incoming customer phone calls and schedule jobs for plumbing crews.
• Will act as a backup for dispatch.
• Participate in training so that you grow and develop as a professional.
• Maintain and update our customer database with complete and accurate information.
• Maintain communication with dispatch and your manager.
• Make follow up calls to customers, ensuring expectations have been met, and address any further questions/concerns they may have.
• Other routine office duties

Preferred Qualifications

• 2-4 years relevant experience required. Phone based customer service or call center environment highly preferred
• Plumbing or construction industry experience preferred
• Service Titan experience highly preferred

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers. If this sounds like you, spend a little time learning about Frank’s Mr. Plumber, by visiting us as www.callmrplumber.com. When you're ready, please to apply directly to this posting.

Equal Opportunity Employer