Dispatcher

Job Description

Who We Are

Our company is looking for an experienced Service Dispatcher to join our growing team! People often come to us looking for a job, but they stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

The Big Task

This position will evaluate customer calls and match the right technician to every job.

Key Tasks

• Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls. 
• Relay accurate information to technicians, ensuring proficient, quality customer experiences. 
• Manage the whereabouts and needs of every technician in the field. 
• Record the results of each service call and create report summaries for senior management. 
• Be professional and establish customer rapport, encouraging repeat business. 
• Respond to customer requests, resolving issues and promoting the brand.   
• Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
• Update customers throughout the day on the technician’s progress. 

Preferred Qualifications

• Develop a proven track record in customer service.
• IT competent; good typist and proficient with phone systems.
• Highly organized with exceptional follow-through abilities. 
• Strong verbal and written communications. 
• Ability to build trust, diffuse conflict and hold others accountable. 
• Personality that blends well with a fast-paced, goal-driven environment. 
• Competitive individual contributor who also loves to win as a team.  

What We Offer

• Full time, Monday- Friday schedule. $20-25/hr.
• Medical insurance with employer contribution, Dental, & Vision Insurance
• Life Insurance
• Supplemental Benefits including short-term and long-term disability 
• Earned Time off
• Paid Holidays
• 401k program with Company Match
• On-the-job training
• Casual work environment 

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers. If this sounds like you, spend a little time learning about Frank’s Mr. Plumber, by visiting us as www.callmrplumber.com. When you're ready, please to apply directly to this posting.